Privacy Policy

Last updated: September, 2025

Bathurst Goldfields Resort respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide to us through our website and related services.

Bathurst Goldfields Resort is bound by the Australian Privacy Principles in the Privacy Act 1988 (Cth) (Privacy Act), which regulate how we may collect, use, disclose and store personal information, and how individuals may access and correct personal information held about them.

We may change our Privacy Policy from time to time by publishing updates on our website. We encourage you to check our website periodically to ensure you are aware of our current Privacy Policy.

What is Personal Information?

Personal information is any information or opinion, in any form and whether true or not, about an identified individual or an individual who is reasonably identifiable. Examples include an individual’s name, address, contact number and email address.

Sensitive information is a special category of personal information (for example, information about your health, religious beliefs or racial/ethnic origin). We generally do not collect sensitive information unless it is relevant to the services we provide and you have consented to us doing so.

Information We Collect

We may collect personal information when you:

• Complete an enquiry or booking form on our website
• Subscribe to our newsletter or marketing updates
• Provide your details to access protected documents (such as wedding or event packs)
• Contact us directly by email, phone, or in person
• Enter a promotion or competition run by Bathurst Goldfields Resort or its partners

The information we collect may include your name, email address, phone number, and any details you provide in your enquiry about your stay, event, or function.

How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries and provide the information or services you request
• Send you newsletters, updates, and marketing material (if you have opted in)
• Provide access to requested documents such as wedding or event packs
• Improve our services, website, and communication with you
• Run promotions, competitions, or surveys

You can unsubscribe from our marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your details only when required by law.

Third-Party Services

We may use third-party providers to help us operate our website, deliver newsletters, manage events, and store information securely. This may include IT service providers, email marketing platforms, payment gateways, and website hosting providers.

These providers may have access to your personal information only to the extent necessary to perform their services for us. We take reasonable steps to ensure that any third party we engage is reputable and complies with privacy obligations.

Cookies and Analytics

Our website may use cookies and similar technologies to enhance your browsing experience, understand website traffic, and improve our services. We may also use third-party analytics tools (such as Google Analytics) to collect information about how our website is used.

You can disable cookies through your browser settings, but please note this may affect your ability to use some parts of our website.

Overseas Disclosure

Some of our third-party service providers (for example, cloud hosting or email marketing platforms) may store or process data overseas. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with the Australian Privacy Principles.

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure.

Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To do so, please contact us using the details below.

Complaints

If you have any concerns about how we handle your personal information, please contact us using the details below. We will respond to your complaint promptly.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Bathurst Goldfields Resort